1. What is the origin of the human hair you are dealing in?
Ans. We are dealing in Indian origin hair.
2. From which place you collect the hair?
Ans. We generally collect the hair from temples and similar places.
3. From whom do you collect the hairs?
Ans. We offer the hair of young ladies.
4. Please tell the no. of donors from whom you take the hair?
Ans. We take the hair of only a single category donors which is young ladies.
5. The hair cuticle are properly aligned or not?
Ans. Yes, all the hair cuticle are intact and properly aligned in same direction which enhance their life and keep them tangle free.
6. The hair you are providing are single drawn or double drawn?
Ans. We are providing only single drawn hair quality to our clients.
7. What procedures do you follow to develop your hair bundle?
Ans. After obtaining the human hair from temples, our quality checking experts divide the hair in accordance to their length and texture. Once the segregation is completed, our experts clean hair with shampoo & conditioner and after that dry them in sunlight. We remove the shorter hair through hackle, prepare head perfection, weft on triple head machines and seal the wefts using finest grade glue which prevent our hair from shedding and make them long lasting.
8. How you deal with the beard presented on the wefts?
Ans. After doing triple head weft, we comb them gently and trim the beard to give uniform look to the wefts.
9. What are the procedures you follow for removing lice/nits from hair?
Ans. The lice/nits are removed from the hair manually by our labors without the usage of chemicals.
10. How do you create hair patterns?
Ans. Our hair patterns are 100% natural and we do not use any type of chemicals or other substances. Also, we do not boil the hair, they have natural texture in them.
11. For washing the hair, what are the steps you follow?
Ans. Shampoo & conditioner are applied on the hair after which they are washed through soft water. They are dried through sunlight and no harmful chemicals are used by us in the processing stages.
12. How the packaging of the hair will be done?
Ans. Our hair are packed in transparent polypropylene bags.
13. Is the brand name is mentioned on the package?
Ans. No, we never mention our brand name in the packages. The clients can put their own brand names or stickers in the packages.
14. Do you mention length, texture and quantity on the package?
Ans. A normal sticker with details like origin of hair, length, texture, description and quantity are put on the packages.
15. Do the frontals of bundles and closures are matched by you?
Ans. Yes, we match the frontals of bundles and closures very carefully.
16. For shipping the couriers, you have collaborated with which company? What are the shipping time frame you have set?
Ans. All our orders are shipped by DHL Express within 4-6 days.
17. What are the modes through which you collect the payment?
Ans. We are accepting the payment through varied means like PayPal, Bank T/T, money transfer, etc.
18. Have you face any issues previously regarding lice/nits?
Ans. No, we have not faced any kind of issues as the hair are double checked by our professionals. The lice or nits are manually removed by our workers and checked at every stage of production.
19. Are synthetic fibers are mixed with your offered hair?
Ans. No, we do not use any kind of synthetic fibers or chemicals in our hair.
20. I want to visit your facility or want to see the products through video calling. Is it possible?
Ans. Yes, you can visit our facility or see our products through video calling.
21. Your hair bundles of 100 Grams/3.5oz approx. include packaging or not?
Ans. No, our hair bundles of 100 Grams/3.5oz approx. do not include any kind of packaging.
22. Can you explain your return policy in case of unsatisfactory products?
Ans. You can go through below link for understanding our return policy:
23. Is it possible that your company will provide me with original photos or videos of your products, without any editing before the purchase?
Ans. Yes, we can send unedited original pictures or videos of the products as per the request of the clients.
24. Hair are already available in your stock or you purchase them after getting orders from the clients?
Ans. Different kind of hair bundles are available in our stock which we ship within 48/72 hours after the orders were placed.
25. The hair you provide are 100% natural and raw?
Ans. Yes, the hair we offer to the clients are 100% natural & raw as we don't use any kind of chemicals at production stages. They are unprocessed and never boiled.